Mumbai-based telecom solutions provider blackNgreen has committed ₹40 crore to develop EVA, a revolutionary voice-first AI platform that supports 95+ languages and aims to transform customer experience across BFSI, healthcare, and enterprise sectors. The entirely “Made in India” solution represents one of the largest investments in multilingual AI technology by an Indian company.
EVA: Five AI Avatars in One Platform
EVA (Electronic Virtual Assistant) isn’t just another chatbot – it’s a comprehensive AI ecosystem comprising five distinct yet interconnected avatars designed to address different customer interaction scenarios. The platform operates seamlessly across multiple languages, adapting in real-time to diverse enterprise environments.
Rahul Gupta, Co-Founder of blackNgreen, explained the strategic vision: “For over a decade, we’ve been at the forefront of digital innovation for telecom operators worldwide. We are applying that same pioneering DNA to AI – the most transformative technology of our time. This isn’t just about a new product – it’s about leading the AI revolution in customer experience”.
The ₹40 crore investment includes personal funds from both co-founders, demonstrating their confidence in the technology. Karthik Shankar, Co-Founder, added: “We believed in the value so much that Rahul and I invested our personal funds on top to ensure there are no stones left unturned in our quest to build the most advanced voice-first AI product”.
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Advanced Technology Stack
EVA leverages cutting-edge AI technologies, including ChatGPT-4.1, Gemini, ElevenLabs, and Azure Cognitive Services, layered with proprietary datasets and industry-specific workflows. The training combines multilingual datasets and live reinforcement learning, enabling continuous improvement through customer interactions.
The Customer Care module automates contact center operations using natural, human-like voice interactions. It connects seamlessly with enterprise databases and supports omnichannel communication, making it ideal for sectors like banking, FMCG, and telecommunications.
The Ask Me Anything feature allows users to interact with AI using basic phone calls, eliminating the need for apps or digital literacy. This accessibility-focused approach enables users to ask factual, everyday, or domain-specific queries directly through voice without navigating complex digital interfaces.
Targeting High-Volume Industries
blackNgreen is strategically focusing EVA on sectors where customer interaction is high-volume and time-sensitive. The primary target markets include:
BFSI (Banking, Financial Services, Insurance): Where instant, accurate responses to customer queries can significantly impact satisfaction and operational efficiency.
Healthcare: Supporting patient queries, appointment scheduling, and basic medical information delivery across multiple languages.
E-commerce and Logistics: Handling order tracking, delivery updates, and customer support at scale.
Telecommunications: Leveraging blackNgreen’s existing expertise to enhance customer service operations.
Global Deployment Success
EVA is already live with five telecom operators in Africa and the GCC region, including major players like Orange, Africell, Umniah, and Moov. The early international adoption validates the platform’s commercial viability and technical capabilities.
Additionally, blackNgreen is piloting EVA with over 20 enterprises across e-commerce, logistics, healthcare, and fintech verticals, demonstrating broad market appeal beyond traditional telecom applications.
Flexible Business Models
The company offers EVA through two distinct pricing models:
Enterprise customers can access EVA via a modular SaaS model, allowing them to select specific features based on their requirements and scale usage as needed.
Telecom operators are offered a subscriber-based model, aligning costs with their customer base size and enabling predictable pricing structures.
Massive Cost Reduction Promise
blackNgreen claims EVA can help enterprises reduce operational costs by up to 50% while scaling customer service operations. This significant cost reduction comes from automating routine queries, reducing call center staffing needs, and improving first-call resolution rates.
The platform’s ability to operate in 95+ languages addresses a critical gap in global customer service, enabling companies to provide personalized support regardless of linguistic barriers without hiring multilingual staff.
Market Validation and Investment Rationale
The ₹40 crore investment reflects a growing market opportunity in AI-powered customer experience. The global AI in customer service market is expected to grow at a 34.9% CAGR, potentially reaching $7.5 billion by 2024.
McKinsey research suggests AI could create $80-174 billion in value for global communications service providers, with 90% of this value coming from customer experience improvements.
Competitive Positioning
EVA differentiates itself from single-purpose AI solutions through its comprehensive five-avatar approach that addresses multiple customer touchpoints within a unified framework. The platform’s support for 70+ CRM and ticketing platforms addresses integration complexity that often hinders enterprise AI adoption.
blackNgreen’s established market presence provides distribution advantages, with existing customer relationships creating natural pathways for EVA adoption across multiple industries.
The company’s decade-long experience serving over 100 leading mobile operators across Asia, Middle East, Africa, and South America provides credibility and market access that pure AI startups typically lack.
With EVA, blackNgreen is positioning itself as a leader in India’s rapidly growing AI ecosystem, combining local innovation with global scalability to transform customer experience across industries.
